Ingeniero de soporte de TI

Compartir Facebook

Empresa

GSB

Descripción de la Empresa

La visión de GSB nos compromete a ofrecer a nuestros clientes servicios de primera mano, motivándonos a ampliar nuestra presencia global constantemente.

Departamento

San Salvador

Localidad

El Salvador

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

We are looking for an IT Support Level 2



Important:

-English level : Advanced



Scope:

1. Act as the first point of contact for end users seeking technical assistance with desktop and laptop hardware and software, desktop/laptop related network issues, mobile device issues, and other peripherals.

Troubleshoot issues on Windows and Mac OS platforms including mobile devices running Apple iOS and Android.

Setup and configure desktops, laptops, hardware, software, printers, cell phones, and peripherals for end users.

4. Guide users with step-by-step instructions on application installation.

5. Document and log incidents, service requests and their resolutions in the internal ticketing system.

6. Escalate unresolved issues to the next level of support staff.

7. Assist in creating technical documentation and manuals (KA) for known problems.

8. Imaging and deployment of laptops/desktops/tablets to end users.

9. Asset management (checking stock levels, tracking, receiving, preparing and shipping assets).

10. Coordination of office moves.

11. Dedicated staff to provide specialized support (White Glove) to identified VIPs on site. Specialized support will also include expedited troubleshooting of end-user device issues, proactive support, proactive monitoring and health checks, specific training on new tools for executives, customized onboarding process for executives, etc.

12.Provide Tier 2 and Tier 3 support for workstations in accordance with incident and problem management procedures.

13.Provide support services for common peripheral equipment and mobile equipment.

14.Provide a process for replacement of stolen or damaged devices, including installation of authorized user specific software portfolio and pre-loading of authorized user specific databases.



We offer

Adequate labor compensation
Courses and certifications
100% Onsite work, business hours

Mínimo Nivel Académico Requerido

Universidad Completa

Mínimo Nivel de Inglés Requerido

Excelente

Mínima Experiencia Laboral Requerida

3-4 años
Búsquedas Relacionadas
Empleos en GSB
Empleos en San Salvador
Empleos ingeniero
Empleos soporte
Empleos monitor
Empleos android
Oferta destacada

SUPERVISOR DE COBROS

  • Ubicación: San Salvador | Departamento: San Salvador
  • Deseable con experiencia en recuperación bancaria, comercial o telefónico y manejo de personal Edad de 25 a 50 años, Excelente presentación y buenas relaciones interpersonales...
  • Publicación: 06/11/2024 - Salario: 700
Oferta destacada

Marketing Digital Assistant

  • Ubicación: San Salvador | Departamento: San Salvador
  • Requirements: Bachelor’s degree in Graphic Design and/or Digital Marketing Advanced English is essential. Knowledge of tools like Facebook/Instagram and other related platforms focused on digital...
  • Publicación: 08/11/2024 - Salario: 600
Oferta destacada

AGENTE DE SOPORTE TÉCNICO

  • Ubicación: San Salvador | Departamento: San Salvador
  • Se busca talento humano para apoyo en tareas de soporte técnico remoto vía llamada telefónica, redes sociales etc. en base a la siguiente información: *Vocación...
  • Publicación: 17/10/2024 - Salario: ----------

Derechos Reservados ® 2007 - 2024